Customer Success Specialist
Full Time, Remote
About Us
At Gavel Grow, we’re not just building software—we’re shaping the future of justice. Our mission is to empower lawyers, firms, and legal innovators to launch scalable digital solutions that increase access to legal services for everyone. From no-code automations to full-blown legal tech startups, we help creators turn knowledge into impact.
We’re a fast-growing, remote-first team of builders, tinkerers, and justice-driven optimists. We believe great things happen when tech meets empathy, and we’re obsessed with creating tools that make law more human, more accessible, and more scalable.
If you’re looking for a place where your ideas matter, your creativity is welcomed, and your work creates real-world change—welcome to Gavel Grow. Let’s build the next generation of legal innovation, together.
Key Responsibilities
Provide proactive support via chat, email, and video calls
Onboard new users and guide them through product features
Monitor account health and prevent churn
Document FAQs and improve help center content
Collaborate with product and support teams on feedback
Requirements
2+ years of experience in customer support or success
Excellent written and verbal communication skills
Empathy-driven with a problem-solving mindset
Comfortable using CRM tools (HubSpot, Intercom, etc.)
Basic tech-savviness; no-code tools a plus
Perks and Benefits
100% remote work
Monthly wellness and coworking stipend
Career growth in a fast-scaling startup
Team retreats and virtual hangouts
How to Apply
If helping customers thrive excites you, send your resume and a quick intro to [careers@gavelgrow.com] with the subject line “Customer Success Specialist Application - [Your Name]”.
Gavel Grow is an equal opportunity employer. We encourage candidates from diverse backgrounds to apply.
