SMS Terms of Service

Section 01

Program Name

GavelGrow SMS — automated and two-way text messaging delivered on behalf of law firm subscribers operating through the GavelGrow platform (Gavel Grow Inc., 'GavelGrow,' 'we,' 'us,' or 'our').

This program is registered with The Campaign Registry (TCR) and U.S. wireless carriers under the A2P 10DLC framework. These SMS Terms of Service supplement our main Terms of Service and Privacy Policy and apply specifically to your use of and receipt of text messages from the GavelGrow platform.

Section 02

What Messages You'll Receive

By opting in, you agree to receive SMS messages from your law firm (sending through the GavelGrow platform), which may include:

• Consultation reminders and appointment confirmations
• Follow-up messages regarding your inquiry or case
• Case status updates and important milestones
• Requests to schedule or reschedule meetings
• Two-way conversations with law firm staff
• Transactional notifications tied to services you've requested

We will never send unsolicited promotional content unrelated to the law firm you initiated contact with.

Section 03

Message Frequency

Message frequency varies based on your interaction with the law firm. You may receive anywhere from 1 to 10 messages per month, with higher frequency during active case intake, consultation scheduling, or case milestone periods.

You will never receive more messages than are reasonably necessary to fulfill the service you consented to receive.

Section 04

Message and Data Rates

Message and data rates may apply. Your mobile carrier may charge for each incoming and outgoing text message. GavelGrow and the subscribing law firm are not responsible for carrier charges.

Please check with your mobile carrier for details about your plan, including message and data rate charges, before opting in.

Section 05

How to Opt In

You may opt in to receive SMS messages through any of the following methods:

Web Form

Check the SMS consent box when submitting a contact form on your law firm's website. The checkbox is always unchecked by default and must be actively checked by you. Consent is never pre-selected.

Phone

Verbally consent to SMS during an inbound call with the law firm's intake staff. Staff are trained to disclose message frequency, carrier rates, and opt-out instructions before recording consent.

Text Keyword

Text START, YES, or SUBSCRIBE to the law firm's tracking number. You'll receive a confirmation message with program details and opt-out instructions.

Opt-in records — including timestamp, method, and source — are retained for the duration of the subscription plus four (4) years.

Section 06

How to Get Help

Text HELP to any message you receive and you will get an automated reply with contact information for the subscribing law firm, including phone number and email address.

You may also contact GavelGrow directly:

• Email: [email protected]
• Website: https://gavelgrow.com

Section 07

How to Opt Out

Text STOP to any message you receive and you will be immediately and permanently unsubscribed from that law firm's SMS program. Additional opt-out keywords we honor include:

• STOP
• UNSUBSCRIBE
• END
• QUIT
• CANCEL

After opting out, you will receive one final confirmation message and no further messages from that sender, unless you re-enroll through one of the opt-in methods described above.

Opting out of SMS from one subscribing law firm does not opt you out of SMS from any other law firm whose service you have separately consented to receive.

Section 08

Supported Carriers

GavelGrow SMS is compatible with all major U.S. mobile carriers, including:

• AT&T
• T-Mobile
• Verizon Wireless
• Sprint
• U.S. Cellular
• Boost Mobile
• Cricket Wireless
• MetroPCS
• Google Fi
• Tracfone

Carriers are not liable for delayed or undelivered messages. Delivery is dependent on network conditions outside of our control.

Section 09

Privacy and Data Handling

Your phone number and the content of SMS messages are handled in accordance with our Privacy Policy, available at gavelgrow.com/privacy-policy.

No Sharing for Marketing

We do not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties or affiliates for marketing purposes. Phone numbers are used solely to deliver the messages you have consented to receive.

Data Retention

SMS conversation history, consent records, and opt-out records are retained for the duration of the law firm's subscription plus four (4) years, after which the data is permanently deleted. You may request deletion of your SMS data at any time by emailing [email protected].

Security

SMS content is transmitted over encrypted channels between GavelGrow's platform and Twilio, our messaging infrastructure provider. Stored message content is encrypted at rest.

Section 10

Eligibility

You must be at least 18 years of age and the authorized account holder of the mobile device to opt in to GavelGrow SMS.

You represent and warrant that you have the authority to provide consent on behalf of the phone number you enroll.

Section 11

SMS Is Not Legal Advice

Messages sent via the GavelGrow SMS program do not constitute legal advice and do not create an attorney-client relationship with GavelGrow or with any subscribing law firm unless a written engagement agreement has been executed.

Do not send confidential or time-sensitive legal information by SMS. For urgent matters, contact the law firm directly by phone.

Section 12

Changes to These SMS Terms

We may update these SMS Terms of Service from time to time. Material changes will be communicated via:

• Posting on this page with an updated 'Last Updated' date
• An SMS notification (where legally required)
• Email notification to your primary contact, where available

Continued enrollment in the SMS program after changes are posted constitutes acceptance of the updated SMS Terms. If you do not agree to the changes, text STOP to unsubscribe.

Section 13

Contact Us

If you have questions, concerns, or complaints about the GavelGrow SMS program, please contact us:

• Email: [email protected]
• Mail: Gavel Grow Inc., 3400 Cottage Way, Ste G2 #30574, Sacramento, CA 95825, United States